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Businiess name:  VCA Family Pet Resort
Review by:  citysearch c.
Review content: 
I took my Golden in to be shaved, but to please leave the head and rear area, including tail, long. I made the appointment a week in advance. I took off from work to have this service done. When i arrive, they tell me the service i had requested would not be able to be performed. My question was, why not? I made the appointment WELL in advance. They seems very put out. as if they were think how dare Insisted on getting what i asked for and what i was paying for. They even asked me to pay UPFRONT! After pleading my case, They then said they would do what i asked. I came back early a few hours later to find that he hair was still very long. They tried to persuade me to leave it the way it was, and if i didn't like it, i would have to come back another day. I said, if i wanted my dog to just get a bath and brushed, then i would have done it myself. They said, well you didn't because he had a lot of dead hair had a few more nasty remarks made to me like, "" well i work on commission"" and ""i guess i won't take my commission"". OH wait, there is more.... And they said, ""well were going to be here until 8 o'clock tonight"" and ""we have lives you know!! ""\r My dog was book with a groomer, not of my choice becuase i didn't know any of them to select one. When i came in, he was with a different women, becuase the women he was to be with, had a higher commission customer come in. She was fixing some cats behind. So again, i ask them why they were not doing what i paid them for? After about 30 minutes, they agreed. They still didn't not take the time to listen to me. I asked them to shave the BODY and leave the tail, head and rear end long but neat. They them asked me to wait in the vets office. When they brought my dog out, his head was SHAVED his tail was shaved. They clearly had no interest in what i wanted. They were very rude and condescending. I know in this day and age customer service is a dead art. The reason i went to a ""higher end place"" rather then a pet smart was to get high level service and my beautiful dog look good. I got none of it. I am in sales, and if i had said any of this or preformed this badly, i would be UNEMPLOYEED. I am so upset, my heart is so broken. The tears keep coming every time i see what they did to my dog. It was spiteful to say the least! Who shaves a dogs head?

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