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Businiess name:
Pavlov's Dog and Cat Hospital
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Review by:
citysearch c.
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Review content:
I have been a client of Dr. Pavlov's for a number of years now and though the facility is an older building and very plain on the inside waiting area, the service has always been perfect for us. The staff always tries to get us in the same day I call or whenever is convenient for us. The handling of our pets during exams (both dog and cat) has always been very gentle but thorough. They always answer ALL of my questions. I have never been price ""gouged"" or ""shocked"" by a bill, ever. The staff does not prescribe unnecessary products and will let you know if there is a home remedy you can do instead of a pricey name brand treatment. We travel overseas often and Dr. Pavlov has prepared all necessary lab tests, shots and health certificates needed for us to keep our pets with us for 3 countries now. The office does sometimes have new people in the front as receptionists, and some may not have given the warm fuzzy feelings we have expected or wanted that day, but anytime I have ever brought that to the staff's attention, it never happened again. I have a very friendly relationship with the girls up there, and please believe me when I say that the office stays very busy, and there is VERY little space behind that counter (especially with the big black dog in the middle of the floor), and sometimes the girls are reaching over or behind or over each other to get a record or swipe a card, grab a pen and so forth--but the bottom line is you are there for the care of your pets--and the care has always been ABSOLUTELY POSITIVELY WONDERFUL. You WILL SOMETIMES wait a little for your appointment, or to pay your bill, but I think they are worth it time and time again. Have a little patience for them and they will prove they are worth the wait! I promise. They also do grooming and boarding. I have used both and I am just as happy with those services as well.
Pros: honesty, quality care, availability, affordability, thorough explainations, full service
Cons: busy intersection, busy office-you may wait to get in or pay some days
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