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Businiess name:
Gerig, Nel E, Md - Denver Urology Clinic
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Review by:
citysearch c.
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Review content:
We have had the worst billing issues with this office, concerning this office.We've been trying to straighten them out 6 months now. They send the lab work to all kinds of different labs, depending who your insurance is and when there's a problem, they don't remember where the lab work went to or who that lab subcontracted to do the lab work, so figuring out things is very difficult. Come to find out later that their labs didn't even do a full scale test of what they should have been testing. That happened three times! The staff is very rude. I have not gotten the $300.00 refund from the lab they used yet, which problem occured due to them sending the wrong billing codes to the lab and then then insurance receiving the wrong codes. I can't get them to help me, because they yell at me and hang up the phone, and refuse to help me, several times. Pretty hard to believe, I know. I work in the medical professional environment and would never expect any place to treat someone as I have been treated by them. I was discussing the matter with some friends of ours and it turns out that the husband of the couple had his vasectomy done there, and they encountered the same type of issues, with the poor staff and them making things difficult....WE ARE NOW GOING TO THE UNIVERSITY OF COLORADO UROLOGY DEPARTMENT. WE HIGHLY RECOMMEND DR. RANDALL MECHAM.....SO FAR THIS PLACE HAS BEEN NOTHING BUT PROFESSIONAL AND ALL THEIR LAB WORK IS DONE ON SITE..GOOD LUCK TO YOU!
Pros: NO PROS
Cons: EVERYTHING, STAY AWAY, DYSFUNCTIONAL, BAD STAFF
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