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Businiess name:
Crystal Crystal Carpet Care
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Review by:
citysearch c.
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Review content:
I am a first time user of Crystal Crystal and I very pleased at how clean the carpet is and the prices are affordable and the customer service was better than any I have ever dealt with in the past. I will be recommending them to family, friends and co-workers.
RESPONSE FROM Crystal Crystal Carpet Care:
FREE Day Spa Services for You! Look Below.
Mrs. Cuestas (pronounced Qes tus... right?... see who remembers).
Thank you so much for submitting your review so fast.
So very happy to meet you. It was without a doubt a pleasure to assist you with your order and to service you in your house. Uh... can we have cookie's next too. How about all the time. Okay okay, no raisins.
YOU MAKE US BETTER
Your kind words and valued comments are so very helpful. As we pointed out, your words are used to promote the quality service. You see, we use your words and your comments to advance a company environment that concentrates on offering you with professional quality results. We call it the "Quality Service Locker Room."
Tech's get High 5's for providing Quality Service... not for how much they UP SELL customers in their home. So, the buzz around the shop is about 5 Star Quality... "yo, how many High 5's did you get Today Bro?" Not, "how much did you sell her on today, bro."
Do you see how that promotes quality? Do you see how good it can make a technician feel, to hear and know their efforts are appreciated - how it can moves and motivates them to focus on quality? Do you see how your words tell us when we're getting it right; and where we may need to "improve our serve"... to keep getting better? Do you see that? I know you do.
So yes, thank you for taking the time. We are so very grateful for your feedback; and for the opportunity to visit with you and your dog and to service you in your home.
- Darryl
FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa.
http://tinyurl.com/FREE-Day-Kenneths
You can Win. Find how... like us at http://facebook.com/crystalcrystalcarpetcare
(typo forgiveness request... can't proofread worth a plug nickle)
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