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Businiess name:
Irish Mist USA
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Review by:
citysearch c.
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Review content:
I received their ad threw Valuepak mail, I decided to get my whole house and my mothers home done as well not to mention we refereed 2 additional customers to them.I called and set up an appt. and requested ken to service the homes because he did a good job with my sis home.Originally I spoke with Tim (very nice) to setup service with Ken. When the day for the carpet cleaning came someone called me and stated that they were on their way (not ken), I told them I requested Ken and before he comes by let me call the office.The gentleman said OK no problem.I called and was rudely told to hold and about 2 min later a guy by the name of Mike answers.At that point I asked to speak to Tim and again rudely states Tim is in Florida and what was my problem, and hurry up because he is busy.I couldn't get a word in, very abrupt with me. I began to explain to him that I requested services by Ken, then he interrupted me and said WE DO NOT PROMISE ANYTHING (yelling)!! and I said I was not told that.I simply just wanted services from someone that I saw did a great job.I never called with the intentions of canceling services.I simply just wanted to see if it was a mix up.After, my entire conversation with him was him yelling at me and I could never get any words in. At that point,I decided to cancel services and he (yelling) said he will be charging me $39.95 x2 for a service fee (I was never told about any cancellation fees from Tim).Which again I never called to cancel just to see if it was a mix up.After being talked to liked that, why would I want to spend money with a company like that.Then he hung up.About 30 mins.Later I heard a knock at the door and when I open the door 2 invoices fell out the door for $39.95. I am appalled on how I was treated! They should not have someone like him representing their company.
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