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Businiess name:
Blooms by Vickrey
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Review by:
Guest
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Review content:
I planned a destination wedding in PA and was traveling to meet with all of my potential vendors. Ronn waited until the day before our meeting to call and tell me that he would not be at work for our meeting. Ok, I can forgive a scheduling error…I’ll just meet with someone else. Well, a month later and no proposal. It turns out my email had been written down wrong so I got that straightened out. No problem, just an accident.
When the wedding got closer I met with Ronn to go over things and make a few changes. Again, I waited and waited for a proposal but nothing. Over a month after our meeting I was getting annoyed so I contacted Blooms. I was sent the old proposal…it hadn’t been updated at all. After being sent the old proposal 3 or 4 times by multiple people at Blooms, I got my venue site coordinator to contact the owner. That seemed to fix things though the process of getting that proposal was extremely stressful. I had given pictures of exactly what I wanted to Blooms so I figured that the end product would at least still be good.
My ceremony bouquets were gorgeous! My ceremony arch was ok- it didn’t really look like the picture that I had given but it wasn’t terrible- the flowers on it were pretty but the branches (a big design aspect to the look of the arch) were not like the picture at all. The reception flowers were the big mess up. They didn’t look anything like the pictures I had given them. They were the wrong color to start (light pink instead of dark pink) and were so far off in design that in looking at both the inspiration picture and actual product, I cannot see a resemblance.
The worst part of the whole situation is that I emailed Blooms to tell them of their mistakes and the response I got was horrible rude. I had someone else proof read my email before I sent it and was told that it was too nice and sounded like I was apologizing for complaining. Instead of sending me back an apology, they sent me an email blasting how I handled the situation.
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