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Businiess name:
Mathis Brothers Furniture
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Review by:
citysearch c.
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Review content:
The furniture selection and prices are quite good, but do NOT bother with the furniture protection plan as it is a complete waste of money. The plan has so many exclusions that it really covers very little. Mathis Brothers prides itself on customer service, but when you have a problem, they are just very sorry.\r
\r
I purchase a crib for my grandson and once he began teething, the crib showed teeth marks and toys would scratch the finish. The crib is very sturdy, but clearly the finish is not suitable for a baby. We found that any claim needed to submitted within 5 days and for ongoing problems like we are experiencing, we are expected to submit a claim every 5 days and have someone come out every 5 days. This protection plan is not suitable for furniture that is at high risk for accidental damage. Mathis Brothers said they were sorry, but were not willing to do anything beyond apologizing.
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