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Businiess name:
Extra Space Storage
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Review by:
citysearch c.
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Review content:
Wow, things here change fast.\r
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I had been a loyal month-to-month customer here for nearly 4 years. No longer. Never again. \r
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After being concerned about constant rate increases, I checked the web site to find I was being charged $600 more per year than the advertised price.\r
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Figuring this was one of those arrangements big companies are infamous for (you know the drill where you need to constantly call to get the right price) I called Extra Space corporate. They implied that I?d have no problem getting a rate decrease from the local facility, and forwarded my information.\r
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Not so. I was told (with somewhat patronizing disdain) that I couldn?t expect to pay the current market precisely BECAUSE I was a longtime customer who had already been through a number of rate-increases. \r
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Robert (the proprietor) was quite clear (frankly refreshingly so, for such a dishonest practice) that customers are charged not based on the advertised price but on the length of time they
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