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Businiess name:
Apple Appliance Sales & Svc
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Review by:
Guest
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Review content:
We had a horrible experience with Apple Appliance. We paid them over $1200 to fix an older Subzero refrigerator and freezer. They never fixed either of them and then when I contacted them, they said I owed another $88 that they had never billed us for (we had never received a bill in the mail at either our Hilton Head address or our out of town address). When I went to pay the $88 in person with a check (as I wanted a receipt that stated my entire bill with them was paid) and I paid this within 2 days of finding out that I still owed them some money, the owner got quite belligerent with me. She stated that she actually lived in Hilton Head and that she was not a seasonal resident (like us) and she did not like people who did not pay their bills. By the way, my husband and I always pay our bills - our credit scores are all over 790 and you do not get those kind of scores if you do not pay your bills. When I told her that they never fixed our appliances despite giving them a lot of money, this owner did not seem to care. I am also quite surprised that she is dissing seasonal residents in Hilton Head as I assume much of her business is from seasonal residents. Frankly, I have had great service from Home Depot (where the customer is always right) and Lowes in the Hilton Head/Bluffton area. Quite a contrast, in fact, so I just wonder how long a small appliance sales and repair company like Apple Appliance can stay in business when the big box stores give much better services and prices.
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