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Businiess name:
Bell Plumbing & Heating Company
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Review by:
citysearch c.
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Review content:
I have used this company over the last 20 years. Not anymore after my treatment today. They called me at 1pm on my cell to let me know the tech was headed to my house. I immediately left work and went home. The tech apparently had arrived and informed my 14 year old daughter that he can't work in a house with only a minor. Of course I know this. The tech left and said that I needed to reschedule. I arrived home 10 minutes after he left. After speaking with dispatch I was turned over to the owner Gary Bell. Gary said that he stood behind his tech and that he wasn't coming back until after 4pm. This may not seem egregious to many of you, but I have a job. I asked Gary why they called me to come home and then left without calling me. Gary said there was nothing more he was willing to do. I am also a small business owner and when I mess up I move mountains to make it right. Bell Plumbing and Heating wasn't willing to go the extra mile for a long time customer. I guess that's how they roll.
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