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Businiess name:
Wolftever Pet Hospital
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Review by:
citysearch c.
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Review content:
This is the owner of Wolftever Pet Hospital. I would like to respond to the obvious dissatisfaction of these clients. We see over a 1000 pets a month and I would like to think a vast majority are very happy with us. But from these posts it is clear not all are. I am very sorry for that.\r
I would like to say to Lunar goose post of 06/30/10 yes we did that. First and only time in over 12 years of business. We can not atone for it and yes it was terrible. It's to your parents credit and great character that they forgave us and continue to bring their pets to us. \r
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To the post of Bad Vet dated Sept 27 2011. I sure would love to get more details about your experience. I would love to try and make this right. You can email me at wmlylestanford at my gmail account. Or call me at the office 423-344-1913.\r
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To kgc37363 First I am sorry that the person you talked to did not explain things well to you. I am not suprised to hear you found a med much cheaper online. Typically we are pretty close in price with the online stores. But sometimes as it sounds in your case, they blow our doors off. I have seen instances where they are selling for 20% less than we even pay for it. Whether it's volume purchasing or a loss leader sale I don't know, but it happens sometimes. As to having to wait 24 hours. That is not typical. If your pet has an RX that is not on the techs auto refill list and the DR who prescribed it is not availaible there can sometimes be a delay. I would have hoped they would have let you know there was going to be a delay. WE have had horrible experiences with 1800petmeds and they have quite frankly turned us off of working with any online pharmacy. We would fax RX to them 5 and 6 times and they still would claim they did not get them. They would tell clients that we refused to fax to them. I called and wrote them several times. I even offered to mail prescriptions to them and they said they would not accept them that way. So quite frankly we will write them, but it is up to you to get them to the online stores. I am sorry, but it has been a hassle for everyone. I wish the person you dealt had made a better effort to explain this to you. \r
But kgc37363 and Bad Vet I want to assure you that we are not all about profit and we do care about customer service.\r
I spent three years traveling around the country looking at Pet Hotels. I had a desire to build the best place I possibly could with the land I had to use. I wanted this place to be special, so owners would feel comfortable that their pets were safe and happy. I easily could have done like almost every other place in town and put in runs and cages and spent 70% less building it. But I wanted a place that I would want my dog to stay in.\r
I know you are mad at us but it really hurts to see a heading like yours that says we don't love pets.\r
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KGC37363 and BAD VET will email me at wmlylestanford my gmail account I will do everything I can to make this right with you guys.
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