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Businiess name:
Rc Willey
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Review by:
citysearch c.
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Review content:
I'm pleased to know that at least other customer have not been screwed like I was. \r
****~~~~~~ DO NOT BUY THE EXTENDED WARRANTY OR ANYTHING FROM THIS STORE~~~~~~****** BUYER BEWARE. \r
\r
Long story short... I purchased a SONY TV in April 2011, bought the RC Willey insurance since our Sales Rep was very helpful (at least I taught) to explain how if anything, absolutely ANYTHING, was wrong with the TV for the next five years all I had to do was bring it back and they would either give me a replacement or my money back. Well it did not work quite like that. After 10 months the TV started to turn on and off on its own, nobody even touching the remote. Finally decided to call them in April 2012, they were sure to send a Local TV service to repair it... Unfortunately things have not been that simple its already August 2012 the tech has been to my house about 6-7 times, they have taken the TV about 5 times and everytime they do something different, at least they say they do, I have called RC Willey about 10 times spoke to managers service reps, headquartes and ABSOLUTELY NOTHING has been done. My TV its still unbearable to watch, everytime they bring it back its even worse. RC Willey has not been helpful AT ALL, nor they care to be. The TV cost me $2300.00 and it hasn't even been more than 18 months since I purchased it and I can't watch it. Everytime I call the Techs or RC Willey they give me a different story. When questioned about this so called Amazing Warranty Program all they can say its I'm sorry you were misled instead of trying to train their sales rep better. In their website they guarantee ""Statisfaction"" and a so called ""NO Lemon Guarantee"" unforunately I have not receive either one of them. \r
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I guess not that short after all~~~~ :)
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