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Review content:
Please beware of several of the Veterinary Technicians. Please. I was shocked at the repeated instances of their clear ineptness, and abuse. Yes, outright abuse. I was able to observe/witness their abuse because I asked to be present in the large treatment
(1) We have a 10 year old female Labrador, very very passive, 100% kind, never growls, never has bared her teeth, and is friendly to all people and all dogs. We needed 2 spine xrays (2 views) due to very significant low back symptoms. It was well known by our vet our dog is very scared of metal surfaces, even the surface to get a weighing. Putting a simple towel or thin rubber layer resolves the issue. A technician lifted up our dog and placed her on the xray table, a steel table. Our dog immediately became frightened and stiff and tense. One, then two, then three, then 5, yes 5, technicians, within 30 seconds, began rough handling our dog, trying to get her to lay on her side. They wrenched on her head, one technician to each limb, then wrenched at the limbs. When she got forcefully tipped over. One Vicious technician rammed our dog's head into the steel table & put all of her weight on our dog's head. I watched this from 6 feet away. Then, several technicians began Yelling at our dog. Abusive yelling. I was shocked and disgusted. Then, they abruptly gave up, and our dog righted herself to laying on her stomach, and was panting terribly & horribly frightened. I then stepped close, the technicians were laughing. Disgusting. Our dog then abruptly moved the edge of the table and was about to jump off. The technicians did nothing. I had to rapidly scuttle about 3 feet, and caught my dog 1/2 way off the table. My dog had a Spine Injury and jumping off of a 3-4 foot high table is horrible (for any dog). The older Abusive technician then said ""She was scared to do the xray because she saw you."" Wrong. My dog did not see me at any time, as she was faced in the opposite direction and I was behind her at all times.
(2) Our dog needed a simple blood draw. A technician, in the same room, about 8 months before, began to stick a needle into the arm, and said ""woops I missed it"", and did it again, and again, and 4 times. On the 5th time, the young female technician said ""Oh I hit bone"" and laughed. I was 2 feet away, and I then directly stated ""Please I'd like a doctor to do this."" The two technicians looked at me in disgust, as if they didn't like my request. The doctor (Dr. Shanks) stepped in, and did the blood draw in 3 seconds.
(3) Years before, our dog had an emergency, and the doctors at North Portland were great and helped her immensely. However, in the next 6 months, for follow up appointments, and regular appointments, Each Time we checked in, a technician would say, in a tone of voice like an energetic salesperson, ""Oh I remember your dog"" and would laugh and have a big smile, and add ""I remember the last time you were here for that emergency, Wow!"" Just disgusting, unprofessional, and disrespectful, and bizarre. It got to the point that I asked the office manager if he could convey to others that this is not appreciated. It had happened at least 5 times over months.
(4) Our dog needed anesthesia, and I was 5 feet away from the anesthesia table. I watched them perform it Improperly. They gave too little anesthesia-medicine, and our dog began convulsing. They didn't set the IV correctly and it came out. The technician said ""Well it's blown"" and they had to do another IV, while our dog was suffering. They then carelessly put a gas-anesthesiology mask over our dogs face; it did nothing. Sickening incompetence.
The doctors were consistently great. Every time. The technicians were horrific, almost every time. I wish I would have asked to be present during treatments in the past. I'm sure this occurred in the past.
The hospital's response to my complaint? To not allow animal owners into the exam room. Doubly disgusting. They should have instructed the technicians on many things.
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