Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Rainier
|
|
Review by:
Eddie C.
|
|
Review content:
We installed a $10,000 sun shade system from a company (EGE Sun Systems) that Rainier acquired months afterwards. The motorized mechanisms malfunctioned. When I called Rainier, they stated that they "service past EGE customers" but there was no mention of billing us. Also, there was no mention that our warranty would not be honored by Rainier, even though they bought EGE Sun Systems. When they arrived, it took them 10 minutes to diagnose and fix (tension set too high during install). My wife stood outside with them and watched them work. Then they billed us $250 for their service call although they had no "work authorization" from us. More discussion ensued. They finally agreed that $250 for 10 minutes of work on a improperly installed product was unreasonable. More discussion ensued. Finally they agreed to resolve the issue, though I did pay something, but still refuses to recognize the warranty. I feel that this may be for the Washington State Attorney General to decide if the problem recurs.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|