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Businiess name:
Roseville Opticians Inc
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Review by:
citysearch c.
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Review content:
First of all I had to change from associated eye care to this place bc of insurance for my 3 year old son. They said they work with children. Meanwhile the exam was done like an adult on a 3 year old. Then the dr was just pushing surgery for my 3 year old and the specialist who he recommend was our old (and now current) dr who did not want to do surgery, that was a last resort. Then go to get the prescription and my son would not wear the glasses said he could not see, which is strange bc my son has worn glasses for a year and will not take them off. I go back to the original eye dr we used to go to and said the prescription was not right. They gave him glasses for a near sighted person and my son is farsighted. They told me to take the glasses back. I did and the lady was very rude saying the prescription is right and that she didn't know why the dr told me they were wrong. I said they are wrong that my son can't see out of them and that he is far sighted not near sighted. Well she argued with me for 10 minutes before checking. Then she came back (after 10 minutes of B.S.'ing with other employees) and said oh they are wrong, it's supposed to be a plus not a minus (exactly what I had told her). Never even said sorry. I said I didn't want her to remake them. And she said ok anything wrong with the frame? I said I didn't really care for them, but that is not the big issue. Then she wrote that down and said insurance wont give me my money back bc I want to go somewhere else for the frames! WHAT? I told her it wasn't the frames but that I didn't want to go back there bc I don't want to have to go back again if they screw it up again and I am frustrated! To make this worse, when I returned home from this latest visit at the eye doctor, I called my insurance company to see what needs to be done to get my insurance money back. They called the eye doctor and the eye doctor said I didn't want to go back to them because of the frames! So insurance said they don't pay for new frames bc I don't like the old ones. So not only are they rude, got the prescription wrong but they lied to the insurance company in order to keep their money! What the Heck!!!! This is absolutely ridiculous and to keep your sanity go to a different office. This place is a joke.
Pros: Nothing
Cons: rude staff, wrong Rx, horrible experience, lied to insurance
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