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Businiess name:
Verde Kaimuki
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Review by:
citysearch c.
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Review content:
DO NOT SHOP HERE!\r
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I bought a Fujifilm NP-95 battery from Neil, one of Kaimuki Camera's owners. I was charged $57.99 plus sales tax ($60.72 total).\r
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I came home and double-checked the NP-95 price at Fujifilm dealers in California and New York. PopFlash, a small Fujifilm dealer in Thousand Oaks, CA, charges $34.95 for the NP-95, with no tax and free shipping. B&H Photo, a 'superstore' in New York City, charges $34.95, no tax and a little over $5 for shipping.\r
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I immediately called Kaimuki Camera and spoke with Neil's wife, Patti. I said that I was shocked at the difference in price and that I would bring the battery back for a refund right away. She relied, ""All sales are final,"" and immediately hung up on me.\r
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I called back and spoke with Neil. I explained that he had overcharged me by $23.04, not including tax. I asked him to please allow me to return the battery for a full refund. He said: ""All sales are final.""\r
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I told Neil that it seemed short-sighted, to upset and lose customers by overcharging. He repeated: ""All sales are final. That's been our policy for 30 years.""\r
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I said that I would contact Fujifilm Hawaii, Fujifilm North America, and the Better Business Bureau and that I would also post a complaint at Citysearch. Neil replied, ""Good. You do that,"" and he hung up.\r
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I'll never go back to Kaimuki Camera.
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