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Businiess name:
Cat Clinic At Canyon Park
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Review by:
citysearch c.
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Review content:
it was recommended to me by 2 different people and the fact that it only allows cats sounded great to me. we have been in for 2 different exams and also to have some of our cat's teeth removed. the oral surgery seemed to go well.after many disappointing experiences we are leaving the cat clinic. the first thing that struck me with this clinic was that the usual front desk lady (i think her name is jody) has HORRIBLE customer service skills. she will just go off and talk to co-workers in the back, leaving patients waiting to check-in and out. the 4-5 times I have called she has put me on hold for 5 minutes before even hearing the reason for my call. I hang up after 5 minutes and call back, so who knows how long she would let me patiently wait on hold. she told me they lost all of our cat's records at my last appointment, but the vet. said they were right where they should have been. i am also not certain that their rooms get sanitized between each cat - our cat got a horrible upper respiratory infection the day after he came home from his last visit! i was given plenty of time to look around while waiting for 30 minutes in our exam room during the middle of our appointment that ended up lasting 2 hours! of course, i was also taken back to the room late. when i called to tell them our cat had gotten very sick jody said, ""oh, that is no big deal. it happens all the time because the cats are so stressed when they come to the vet. he probably has herpes, we can give you a prescription for lysine"" WOW! she could care less about the fact they got my cat sick! that is not the type of vet i want to be going to! our cat has never gotten sick after visiting a vet and i'm sure he was more stressed at other vets with dogs looking at him from outside his carrier. i would highly suggest looking for a vet elsewhere.
Pros: cat only allowed
Cons: horrible customer service, questionable sanitation
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