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Businiess name:
Celibre Medical
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Review by:
citysearch c.
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Review content:
It does not seem that businesses have the ability to respond directly to reviews, but we did want to respond directly to Clare C's review. While it is true that we struggled to get Clare good results for her acne program, it is not true that she fell into the "5% that do not respond". In fact in the consultation and throughout the process we let our patients know that approximately 20% - 30% of patients do not respond to our program. And while it is a very intensive, costly investment, we are very clear with our patients about the risks involved with the financial commitment. So, while we can accept that Clare thinks the program was a waste of money, the other 70% - 80% of patients that respond well to it do not. It's important to remember (and we reinforce this with every patient) that there is NO CURE FOR ACNE, only ways to manage it. We are truly sorry that the laser program we offer did not help Clare manage her acne better and wish her luck in the future.
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