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Businiess name:
VCA Mission Animal Hospital
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Review by:
citysearch c.
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Review content:
The most important thing I value in vet care is whether I can completely trust the veterinarian,hospital &staff with my pet's life, that they have our best interest in mind, not only in my pet's health but for me as a customer. I am very happy with Dr. Oba, but not so much with the way I was treated at the reception desk.\r
I forgot to bring a coupon for one of several items I had done in one appointment-so they said it will be fine if I went home &brought it right back-only to find out when I did, they tacked on another biohazardous material handling fee. I've known about the fee per visit--but mix it with staff saying, "it's fine, just bring the coupon back," you begin to question if they were concerned about you as a customer when you went home &straight back with the coupon & then get charged that fee again, after their encouragement to do so. To my elderly parents, every saving helps, & the coupon was only for $5 to begin with, which staff knew. I just think it would have been cour
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