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Businiess name:
Rose City Heating & Air
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Review by:
citysearch c.
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Review content:
My furnace began to act up on a Saturday morning. I called Rose City based on reviews from other sites, the fact that they were local to my neighborhood and because they claimed to offer 24 hour emergency service. I called the "24 hour emergency" number listed on their website. It did not alarm me that I got voice mail, expecting fully that I'd get a call back within an hour. I did not get a call back until Monday at 10 AM. So much for 24-hour emergency service.\r
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The gentlemen on the phone was very friendly and promised they they'd be out before the end of the day. They upheld that promise at least.\r
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However, the technician seemed confused by the problem. After almost 90 minutes of troubleshooting, he decided I needed a part- that would need to be ordered. Since the furnace was still under warranty, I was told I needed to work with the office. The office manager told me that he would need to consult with the technician and get back to me. Sound like a run around?\r
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