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Businiess name:
Holiday Inn Express & Suites GRAND RAPIDS - SOUTH
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Review by:
citysearch c.
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Review content:
This goes down as the worst hotel property I have ever been to in my entire life! They told us that check in would be at 4pm and we couldn't get into out room until 5:25pm because of the long line! When we finally got into our room it was dirty and there was trash all over the place! We had to go back downstairs and they assigned us a new room, we didn't get into our final room until 5:45pm. We went to the waterpark and staff was absolutely horrible. The lifeguards were not paying attention to anything and one of them was falling asleep. I asked the lifeguard a question and he just kind of ignored me and walked away, he had long brown hair. Then when we finally went to our room to go to sleep, there were kids running around until 1am! We were not able to fall asleep and we had to wake up early to leave for our trip. We called customer service several times, but they never resolved the issue. One of the times the kids even banged on our door and ran away!! This woke my wife up! After a
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