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Businiess name:
Farrey's Wholesale Hardware Co Inc
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Review by:
citysearch c.
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Review content:
The lack of service and rudeness I just experienced with Carlos at the Coconut Grove location was horrifying! I am a customer and will be purchasing a Duravit Starck tub (which they have on display). I don't yet have the tub on site but needed the measurement of the upper lip of the tub for my plumber. Carlos rudely refused to provide me with the measurement and instead suggested that the Duravit representative go there in person to take the measurements because he didn't have time to provide them if I didn't already purchase the tub from him. He then asked that I take a trip (another trip) myself. He was so rude I could not believe what I was hearing. Carlos' lack of sensitivity and care towards the customer was disgusting. I still have to purchase many items for my remodeling and my husband is in the electrical trade, however, as long as Carlos is there, we will NEVER go to the Coconut Grove store again. I have contacted the Duravit Rep. who has been wonderful throughout my remode
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