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Businiess name:
West End Smiles
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Review by:
citysearch c.
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Review content:
(In a nutshell: they charge you one amount, perform the procedure, and then send you a bill a month later saying, ""oops, we were wrong, you owe us $100's more)
The office and staff are seemingly great. The doctor is very friendly, but I was fooled. I gave them my insurance information, and they were supposed to call my insurance and verify what my payment would be. She did this BEFORE my procedure was performed and very confidently gave me the expenses of my procedure. NOT A QUOTE. She said, ""This is what you will pay, and this is what your insurance will cover."" A month after my visit, I received a bill in the mail for a large balance I supposedly owed them. When I called to ask why they had told me one amount and then now were charging me a different amount AFTER THE PROCEDURE WAS PERFORMED, and AFTER I HAD ALREADY PAID, I was told, ""We called the insurance company and they only cover a certain amount."" Well, that would have been great to know BEFORE you decided to go ahead and charge me ONE amount, and continue on with the procedure. They should have called my insurance company, like any other doctors office does, before we agreed on the amount and before my procedure was performed. I read another review from a patient saying they did the same thing to him. Be wary...
Pros: seemingly friendly doctor and staff
Cons: unethical business practives
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