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Businiess name:
Kelly Buick GMC
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Review by:
citysearch c.
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Review content:
Tip for prospective Kelly GMC Buyers:\r
\r
Was out helping a friend look for a new vehicle (was looking at the GMC terrain at this dealership) and he made it very clear when we met the salesman, Gregg Boore that he was not in a position to negotiate a purchase that day. Went on a ~15 min test drive of the car in which the salesman was very knowledgeable about the car and answered most of our questions. We got back to the dealership to review the numbers on the vehicle we just drove as well as the trade in value for his car. My friend made it very clear while reviewing the numbers that we had other test drives to go to that day and that he just was looking at cars that day...the salesman got a little nervous then started to try to sell him the car anyways. My friend declined and Gregg said he had to talk to his manager, he went off and came back 5 minutes later and said ""there are only three things keeping you from buying this car today, the money, me, or the car. Which one is it?"". I understand the car business is commission based but at this point Gregg was getting a bit aggressive. My friend said that he needs to get ""all of his ducks in a row before he is ready to make a decision"". The conversation ended with us standing up and Gregg walking back off to the managers desk mad. On the way out my friend thanked the manager and Gregg again for their time and the manager asked him what he could do to sell him the car! It was like they did not hear that there was no negotiation happening that day. We could not believe the quality of service for these employees. The GMC terrain is not off the list of cars but if a purchase is made it will be at the Faulkner GMC in Quakertown. I do not know if this is how this employee was trained to act from the manager but it was extremely unacceptable. I help all of my friends with the purchase of new vehicles and I will be sure keep them clear of Kelly GMC in the future.
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