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Businiess name:
American Tv & Appliance
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Review by:
citysearch c.
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Review content:
This company is the worse - I have had nothing but problems with this company. First our furniture was delayed by 3 months. The non-English speaking delivery drivers had an attitude and left the my doors open - which my son almost fell down the stairs and I almost lost my 4 cats due to them not closing doors. They also placed my couch in the center of the living room when asked to place it where the old one was (they didn't do it) they tried to get in my kitchen to put my lamps in there (??) NO ONE returns phone calls from this company. I was told that my purchase would be here at 1pm and it arrived some time later. Then my end tables were delayed and I was told those would be delivered personally from the manager at 1pm and those did not arrive till 6pm.
When I puchased my couch I purchased stain guard on it which is suppose to repel stains and this company stain guard is suppose to come clean your couch once you get stains - I reported the stains within the time limit allowed and supplied pictures..... now they are not going to fulfill the contract because my son threw up on the couch and they are stating it's too many stains in too many area on my couch and although Stain guard stated I can get a refund through American they are refusing to refund me my money. They refuse to meet the obligations of the contract and since I have no received the services I have paid for they are refusing to refund me my money for the services which I purchased. It took this company 5 weeks for me to finally speak to someone after many false promises.
I would NEVER recommend this company to ANY ONE despite how good there deals can be. I have reported them to the Better Business Bearu and to Contact 6 because no one should have to be ripped off that much money for a service they never received.
The way they treat their customers are totally unacceptable and unprofessional.
Cons: Rude and don't meet contraction obligations and refuses to refund
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