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Businiess name:
Mark Jacobson Toyota
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Review by:
citysearch c.
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Review content:
I ordered a custom vehicle and was guaranteed my car in 4 weeks and it took 4 mos. The salesmen though are very responsive when you walk in the door but the internet sales dept is awful. How do you lose an order and then guarantee a customer a custom car when in fact all they've done is shopped it other other dealerships to have it shipped in. I could have located the car on my own at other dealesrships and purchased it elsewhere; hence my request initially to have the car come in directly from the manufacturer. Upon receipt of my car, it had to go to service the very next day for the car to be stripped around the dash and door to find a lose wire clip that was rattling. Oh did I mention, the paint on my brand new car looks like the car is 10 years old. The Toyota district rep was of no help nor cared to be of any assistance and basically told me to deal with my own car paint problem. I've owned 3 Toyotas over the course of my life and will never buy another one. Its nice to know that Toyota claims to stand behind their product but absolutely does nothing when you have a complaint or serious concerns. This dealership is by far the worst from its cheesy commercials to its claim of warranty service. Just in case you're interested and you have a similar problem with you paint on your Toyota, please google topix on the internet and visit their site and log your concerns or better yet arm yourself with information b/f you by a Toyota.
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