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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
I just want to say I am so disappointed in this company. Today I choose Firestone to take my car in to get a small leak in my tire fixed. They told me if I buy a whole car inspection as well they will rotate my tires too. I though well, I wasn't planning on getting a inspection but, the fact they throw the tire rotation is great so I will buy it because i need a rotation.
- So I pay to get one tire fixed, a car inspection, and tire rotation.
I arrive back to firestone to pick up my car. First off they can't find my keys. I wait for 20 min. They find them and go over what they did. Told me to my face they rotated my tires and even showed me on paper. I go outside and look at my car and found THEY NEVER ROTATED THEM! ! ! I marked the tires before hand with a marker to make sure they did it. I was blown away that people can be this dishonest. REALLY?!!! Isn't it against the law when a customer pays for a service and the company tells you verbally and in writing they did something and they didn't t do it ?! How is this OK? I am a childcare provider and that would be like me telling the parents I am watching their children and then I leave and just leave them and don't do it. Or taking your dog to get shots at the vet and they never do it. It shouldn't even be a question if it is done. Not to mention the fact I now doubt you guys even did any of the other things you SAID that you did. And how often are you doing this to people and jeopardizing innocent people and their safty? You completely take advantage of people and that is a very cruel. You should be ashamed of yourselves for your lack of loyalty as people and business. I want my full refund..
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