Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Lake Grove Veterinary Clinic
|
|
Review by:
citysearch c.
|
|
Review content:
So I moved to Lake Oswego in June of 2011. I have yet to find a vet that I liked and I thought I found it in Lake Grove Veterinary Clinic. BOY WAS I WRONG!!!! So I have a dog that happens to have a lot of medical issues and I am a student so obviously do not make any money and use my savings to pay for my expenses. I have two dogs and one of them started to smell like ammonia, I did an internet search and it informed me that it might mean that his kidneys were going to fail. I do have a credit card that I keep for animal emergencies but do not want to use it in case I really need to. So I bring him in and I was ready to spend around $200.00 but after all the tests and the medication he was going to need the bill was almost $600.00. I relunctantly paid the bill with my card and then they told me they needed to see my dog in two weeks so I made in appointment.
Because of previous missed appointments I had to pre-pay the exam. I understood as it is the doctor's time. So I prepaid the exam and went home. I called to make the appointment on a Saturday morning at 8am. Friday night I went out to a restaurant and got really bad food poisonning. So I called at 4 am after throwing up for 4 hours straight and told them I could not make it in time to make my appointment and if they could possibly re-schedule my appointment for later that day.
I woke up at 8:30 am in a panic and wanted to make sure that they had gotten my appointment change. So they said that had received it and no problem we could reschedule. So after a courteous phone call with the receptionist she ""non chalantly"" (keep in mind they had not e-mailed me or told me previously about getting my card charged because i missed the appointment) tells me ""can I have your credit card number again because we need to pre-pay your appointment for this afternoon"". I was shocked, they had charged my card without previously calling me, leaving me a message or e-mailing me. I could not believe it ! I was so upset... so at first I told them to forget the appointment keep the money and to just shred my dogs records because I was not going to come back.
Then a couple hours later I called them back and asked to speak to an office manager. They told me that she was not in but I could speak with her on Monday.
When I called on Monday the manager was so rude to me and told me they were not going to refund the money even though I had an emergency and because of my history of missing previous appointments they could not refund my money.
I told them I am student and just paid $600.00 and what is $50.00 to you when i am student and I just want another appointment and not pay the fee I already paid.
I NEVER RECOMMEND THEM FOR PEOPLE WHO ARE TIGHT IN FINANCES! THEY HAVE NO COMPASSION WHO ARE NOT LIKE THE RICH PEOPLE OF LAKE OSWEGO!!! THEY ARE SO POMPOUS!
And get this, today I got a letter from the clinic telling me they do not want me to be their client anymore. Even though I told them I did not want to be their client! I could not believe their audacity.
They think they are so smug!!! I just could not believe it. My horse's vets (which is much more expensive than owning a dog) and they always work with me to help me out by finding ways to let me pay in multiple times and they NEVER charge my card without my written permission.
They are thiefs and do not make you feel like they are looking out for the client... they just want to rack up your bill as high and find new ways to charge you even more! I am so upset with them and would not recommend them to anyone!!!!
RUN in the opposite direction and find a vet that is compasonniate for both client and patient (cat/dog).
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|