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Businiess name:
The Club At Sonterra
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Review by:
citysearch c.
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Review content:
I would never recommend this site for your wedding. I had my wedding here and the last month before the wedding we had so many things done against us that we were not told about in the beginning. They booked another wedding across the hall from us when they said there wouldn't be one. They charge a 21% service fee and 8.125% tax on top of the total price. When we questioned that they threatened to take away the coordinator and limit our amount of servers. This caused great stress on me as we had to consider other places after the nonrefundable depsoit of $4000.00 was placed and all the invitations were sent out with only 3 weeks till the wedding date. In the end, the club and us came to an agreement that the coordinator would be provided. On the wedding day we did not have valet parking as was supposed to be included in the enchantment package. All of my guests had to park themselves. When i went into the ballroom none of the tables had their numbers on them and I had to tell someone to put them up and my wedding party tables were not in the order I told them to put them so me and my bridesmaid had to fix it. They didnt start the cocktail hour until 6:15 when the bar was supposed to open at 5:30pm (of which they tried to charge us an extra hour for the bar being open when it didnt start till 6:15). The service was lacluster with the weighters. We also had 42 guests who did not show up who we had paid for. After a couple of hours the main rep for the club came to my father and said, ""thanks for the tip"" in reference to how they didnt have to serve the 42 guests that didnt show up but got to keep the money. The food was good, nothing spectacular and I never had my water glass refilled ever during the night. They told us that there is bread replaced for guests throughout the dinner but we never saw anyone have bread replaced the entire time. Afterwards the coordinator helped my father load the gifts into the van he had brought which was supposed to be part of the service. After a month went by after the wedding the club attempted to charge over $2000.00 extra in what they said was cleaning and loading fees and for going over the time. how could we go over the time when it didnt start till 45 minutes after it was supposed to? it started at 6:15 and ended at 11:00pm, which according to them you get 5 hours of reception. Apparently not. We are still in dispute over an amount they put through to our bank...we managed to stop the other ones after their threats that they would continue to charge whatever they wanted to because we signed the contract. The only way Id recommend this club for a wedding reception is if you enjoy being stressed out.
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