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Businiess name:
Certified Express Lube & Auto Service
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Review by:
citysearch c.
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Review content:
Do yourself and your car a favor and do NOT do business with Certified.\r
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I moved into the area in 2006 and initially used Certified for all my automotive repairs. I believe that over the past couple of years the quality of work has gone down while the prices have gone up. Here is a quick recap of my last two experiences with Certified which I guarantee you will be my last.\r
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In May of 2010 I took my 10 year old Ford Van in to have the transmission fluid changed. After they performed their ""courtesy"" inspection they called with $1600 worth of repairs. Really, for a van that might be worth $2000?\r
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In August of 2009 I had a catalytic convertor replaced for over $600. I was told at the time that the warranty was for 5 years or 60k miles. In November of 2010 the same catalytic convertor had to be replaced again. Josh said the thing basically came apart on the inside. They charged me over $600 again and said the warranty was a manufacture warranty and that they would try to get me my money back. yeah right. Guess what didn't happen.\r
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Before I took the car in the second time it had been at the dealer for recall work and I asked the dealer to try to find out what was rattling under the car. The dealer charged me $45 to check the codes and they said the catalytic converter was bad. Since I believed it to be under warranty I took it back to Certified and told them what the dealer had found. Certified charged me $75 to read the code that I told them the dealer had found. Wow, Certified charges more than the dealer. \r
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This is not the place I started doing business with five years ago. Overpriced for sure. Courtesy inspections done to upsell are the norm now. Warranties are only good as long as nothing goes wrong. They definately do not stand behind their work. Save yourself some trouble and find somewhere else to go. I know I will.
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