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Businiess name:
Oceanview Bistro
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Review by:
citysearch c.
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Review content:
For New Year's Eve, my fiance and I were celebrating our recent wedding engagement. We made the reservation through Open Table and mentioned the special event in the comments section. We planned a 5:30pm dinner prior to later events that evening. I received calls over two days from a gentleman at Oceanview confirming the time and offering to buy us a round of drinks for our special meal. At the time, I thought that the people at Oceanview were really on the ball and we would have a wonderful evening.\r
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We were seated right away, as the place was empty. We showed a Restaurantdotcom $50 discount certificate to the waitress and she came back to inform us that her manager said it was not valid because of the holiday. I pointed out that there was no such restriction on the form. Her gruff manager came to our table and said the discount was not valid for prix fixe, which was the only thing offered that night at about $120/couple. We were well aware of the menu beforehand and pointed out that the certificate had nothing on it regarding restrictions for prix fixe. She said that didn't matter, it was a holiday. Once again, I mentioned that restriction was not on the certificate. I asked if she was going to continue to make things up as she went along, just to avoid honoring the certificate. In response, she said that since we made the reservation through Open Table and they had to pay for that, she didn't have to honor the Restaurant certificate. She went on to emphatically state that if I had BOTHERED to read the Open Table website restrictions I would have seen that it is plainly written there. I asked what connection the two independent companies had to do with honoring the certificate. She huffed & puffed and then said ""just this time, but I will take this up with Open Table."" \r
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The evening was ruined by the Jekyl & Hyde behavior between the phone call from the restaurant and the blaming of Open Table for the use of a Restaurantdotcom certificate. I have since read all the fine print from both companies' websites and cannot find where any of this should have caused the conflict that was so apparent to the establishment.\r
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I do not appreciate receiving a condescending, officious rebuke because I used Internet systems that the restaurant subscribes to. If there was a way to rate this event more negative, I would.\r
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Surprise! no free round of drinks! \r
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In the words of the manager, ""...just this one time."" We won't be back.\r
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