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Businiess name:
Select Inn
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Review by:
citysearch c.
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Review content:
We booked the Castle Suite here for a night in January when my boyfriend from out of the country was in town. We dropped by the hotel to check it out the day before our stay - not only did the front desk refuse to show us the room in advance, he was rude. When we asked him if we could get something to drink (our daughter was with us, one year old), he pointed up the street. That night, we were both taken with a bad stomach illness, and when we called the hotel, they would not budge on any form of refund. They said we could re-book, and that was it - well, my boyfriend paid for it and he doesn't live in this country!!! They had already charged the credit card far in advance, and even in my attempts to offer them a cancellation fee, they refused any form of refund. We were one of the only bookings they had that night, it's not like we were taking food out of their mouths.\r
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The owner's exact words were, ""Well it's not MY fault you got sick. I'm being extremely generous here."" I have managed hotels, and I know that people get sick, and any decent company should be willing to bend a little on the policy to at least issue a partial refund for an out-of-country guest.\r
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To top it off, the hotel is in the middle of nowhere, reeks like stale smoke when you walk in, and the front desk staff certainly was not professional in appearance or demeanor. I would never, ever, ever advise anyone stay at this hotel. I'm glad I didn't even get to see the room - it probably is even worse than the rest of the establishment. If their housekeeping is anything like their customer service, I wouldn't want to sleep in that bed!
Pros: There was plenty of parking and a pool.
Cons: Pretty much everything else.
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