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Businiess name:
John Paras Furniture & Mattress
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Review by:
citysearch c.
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Review content:
I understand why you would respond to spinerman's review (gquig is obviously connected to John Paras), but this kind of defense does not help a prospective customer (me) develop a better impression of your customer service. No customer should leave a store with a negative impression--no matter if you can't agree a deal and no matter what exchange occurred. Navigating interactions with customers is part of a sales rep's basic training. Trying to paint the customer in a bad light publicly because his issues were not addressed at the store is dreadful. Ensure the customer leaves with a positive impression--even if not a deal--and you won't have to manage the damage afterward. Simply based on your response to this customer, and not the customer's review, I won't be visiting your store as I had intended to.
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