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Businiess name:
Advanced Dermatology-Cosmetic
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Review by:
citysearch c.
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Review content:
I have been going to this office for the past 6 years. I have had many procedures done there and spent a LOT of money. However, over the last couple of years the customer service has progressively gotten worse. I was put on hold for 10 minutes today before even speaking to a live person. Then I was put on hold another 10 minutes to check my chart. To be on hold for 20 minutes is ridiculous. On my last visit I was left to sit in the waiting room 15 minutes PAST my appointment time (having shown up 15 minutes prior) because the two inexperienced girls working the front desk found an office error in my record and left me to wait while they figured it out. Finally, I was brought in the back to discuss the matter with the office manager, Peggy, who was very professional. She advised me the girls at the front desk were new. The matter appeared to be cleared up.
Getting back to today's call, the same ""error"" reared it's ugly head and I was told that I didn't have any more services on my package. I mentioned my conversation with Peggy, the office manager, and was told she no longer works there. Therefore, I have to go through the ""research"" process again. When I asked for my money back, as I didn't want to deal with the situation any longer, I was told it was a ""free"" service by Erin L.(who deals with billing). If it's a ""free"" service that came with my $1000 package, why am I getting all this grief. On another day, I was 5 minutes late to my appointment and they actually stamped in red ink ""LATE"" on my record. I guess it's okay for them to make you wait but don't you even think of it! Needless to say, I've had enough. The service just isn't what it use to be and there are too many dermatologists who provide the same service with a smile.
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I felt the need to amend my review as I received a follow up apology from David Raskin. He also sent me a coupon for 30% off products on my next visit. This was a first. I say better late than never. I still feel like they overall need to work on the customer service but it seems that they are trying.
Cons: Lack of training in regards to customer service
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