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Businiess name:
Mr Drain Plumbing Walnutcreek
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Review by:
Jude B.
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Review content:
Noticed there was some water bubbling up from the concrete box in the ground where our water meter is located. Had Albany Water Company come out and they informed us we were leaking at 360 gallons/day because tree roots had lifted the line so it wasn't aligning to the meter properly!
We tried to replace the plastic temporary one that was either installed by the previous owners, or by the water company. We were able to turn off the main water, but in our attempt to correct the problem we have ended up tearing the plastic coupling so now we had a bigger leak than what we started with.
Called Mr. Drain Plumbing and they informed us all their guys were booked the entire day (Saturday), but would try to get someone to come out. Had Raymond (tech#1) come out at the end of his day, and he was professional, courteous and explained everything that he thought he would need to do. He called it in to the main office to get the pricing, and it seemed very reasonable. Then he went to work. We had the brass coupling part that we needed to leave by the water company, and he found the fix to be easier than he previously thought so the work came in under the quote. Awesome!
Had the work finished in an hour. And now we have water, and no leak, and it didn't really cost us as much as we thought it would. Probably wasn't the least expensive solution, but it was the weekend, and we just wanted to have the work completed ASAP. We are happy, happy customers! Would definitely recommend for being quick, knowledgeable, and explaining everything to us! Thank you Raymond!
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