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Businiess name:
Blue Divine Spa
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Review by:
Guest
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Review content:
Very unprofessional.
I was very excited to a get a deal on Groupon for laser hair removal. Arrived to the shopping center and had difficulty finding the suite, I called 3 times and received a recording that they are BUSY so to leave a message and call will be returned within 48 hrs. Really? I am standing in your parking lot! I had to stop by a couple of suites to ask where their unit was and finally after walking around the whole building I see a door. To my astonishment when I entered I saw three ladies chatting among themselves and giggling. THERE WERE NO OTHER CUSTOMERS IN SIGHT AND PHONES WERE NOT RINGING. One lady checked me in, obtained my Groupon voucher, led me to a room just off the front desk for paperwork. "Someone will be right with you"
Then I heard laughter and thought maybe they are attending a customer and are checking that person out. I glanced at the time and it was 30 min passed my appointment. I could not take it anymore came out and...there was a 4th lady (NOT A CLIENT), an employee giggling with the previous mentioned ladies. I asked whether they were planning on seeing me today otherwise I am out. They all looked with judgmental eyes and one asked me for a voucher! I said it was already given to your coworker don't you communicate in here? At that time an aesthetician apologized and asked me to follow her and in the back I hear the a front desk saying "I did not know some one was even waiting there". That was the last draw for me, I took my voucher, wished then a nice day and walked out!
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