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Businiess name:
Matina's Bridal
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Review by:
citysearch c.
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Review content:
This is a response to the review by Rachel. We are very sad to hear that your experience was so unpleasant. We do normally help our brides into their dresses unless the customer requests that their mother, friend, or sister help them. On this occasion the sister chose to help the bride into the gowns and the request was honored. The bridal consultant did help to clip the gowns as the gowns were too big on the bride. Our designers make the decision for us as to what size the sample will be. The consultant did give the customer her professional opinion on each gown to be as helpful as possible. The gown that the customer had liked unfortunately is not available with the changes the bride requested. As to our website, it does need to be updated. The designer the bride requested we will not be going forward with so special orders may not be placed, only samples may be sold.\r
We again are sorry for the unpleasant experience that you had. Our consultant has been with us for many ye
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