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Businiess name:
Jean-Jacques Bakery
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Review by:
citysearch c.
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Review content:
Upon a customer of mine requesting an Italian themed menu to specifically include a traditional Italian cannoli cake for a high profile catered dinner I called Jean Jacques bakery based on their reputation (not my previous experiences). I was told on the phone how there cannoli cream was made with the base ingredients being ricotta cheese and sugar (with a few added things) I received the cake and cut into them moments prior to serving and found a pastry cream based ""cannoli"" filling. For anyone knows a good traditional cannoli cake, this was the furthest things from. \r
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After repeated phone calls to find out the Manager cannot make managerial decisions I finally spoke with the owner Joseph. I explained that although the product was good it was not what was ordered, expected, nor promised to me. After which the stereotypical arrogance of European Chef began to shine through. He could not accept the fact that someone, who tasted his product, was not satisfied. To make a traditional cannoli cake its as simple as not putting the cannoli cream into the shell but spreading it between the cake. \r
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My guests called it a glorified Boston Cream Pie. Joseph did nothing to rectify the situation as far as any type of reimbursement or product replacement nor did he seem to care that a customer was unsatisfied. \r
His arrogance to accept any type of criticism is baffling. I suggested to educate his staff so they would not misrepresent his recipes or product and he refused to educate anyone not to give away anything in his recipes. I wasn't made aware of pastry cream in the cannoli cream, thus I was not expecting it. Who would??? \r
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DO YOURSELF A FAVOR GO SOMEWHERE ELSE, AT LEAST YOU'LL KNOW WHAT YOU ARE GETTING.
Pros: They Filled the Order
Cons: They Incorrectly Filled the Order
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