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Review content:
March 18, 2009\r
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I have been taking our vehicles to S & K Auto for over 12 years. In addition I have referred my friends as well, all who have had excellent service and with no complaints whatsoever. I normally don’t write reviews for anything, but I am writing this review because of a repeated warranty repair problem with my mini van that was only resolved with the manufacturer and local dealership because of S & K Auto’s keen eye and very helpful advise. \r
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As a matter of interest to anyone reading this review, I am definitely NOT related to anyone at S & K Auto nor is anyone I have ever referred there for service.\r
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The service, repair work and diagnostic services I have received from S & K Auto has been exemplary. I will illustrate this with a few examples from two of our vehicles:\r
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With regard to my 2005 Toyota Sienna, Lu, the master mechanic at S & K, has saved me from having to pay for a repeatedly leaking transaxle housing assembly by making sure that I took it back where I purchased it and had the dealer repair it UNDER WARRANTY free of charge. I have a 7-year Platinum Warranty that we purchased in addition to our standard warranty, but S & K Auto made sure that I had the dealer repair our Sienna under the “original” factory warranty each time as it was a “continuing defect” and not outside our original warranty. After finding the leak, each time (the dealer, could not seem to get it to stop), S & K Auto made sure I took photo’s of the leak and surrounding areas so that the dealer could not get out from under their responsibility to do the work they were required to do at no charge to me. \r
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As far as diagnostic skills go, we had a 1994 Ford Taurus and there was a factory recall regarding leaking head gaskets that would “leak” around 60 K miles. At the insistence of S & K Auto, I had taken the car to the dealer for inspection, who said “nothing was wrong” and gave it back to me. I took it back to S & K Auto, who checked out the engine and discovered coolant on the inside of the engine coating the threaded ends of the spark plugs. Because of my invoices from S & K Auto and proof that I had brought my car to the dealer prior to the deadline (again thanks to S & K) and was misled regarding the leak, the dealer contacted the head office and they ended up replacing the head gasket under the factory recall free of charge. \r
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The mechanics at S & K Auto also repaired electrical connections to our Taurus’ electric windows, whereas the dealer had said we had to “replace” the entire motor assembly for each window, again saving us hundreds of dollars on each window.\r
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The repair technicians are “UP TO DATE” on all the latest automotive repairs, recalls and technology and are all highly competent, skilled and well versed in warranty and non warranty information. They always leave my car clean after any service work or inspection.\r
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I would recommend anyone and everyone to S & K Auto without reservation, and in point of fact, do.\r
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If you need a tune-up or have any problem with your car, take it to S & K Auto. They may not be part of your family, but they will treat you and your vehicle(s) like you are. That is very rare today. \r
Pros: Skilled mechanics, eye for detail and great Customer Service
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