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Businiess name:
Bilbrey, Stephen A, Dvm - Animal Specialty Group Inc
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Review by:
citysearch c.
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Review content:
Dr. Jackson spent a long time talking about options with me and answering all my questions about my pets surgery. They explained everything very complete and thoroughly. Dr. Carbon called daily to my multiple numbers to reach me as well as leaving voice mails to make sure everything was okay after. She called until she talked to a ""live"" person. They also told me that I could come in after hours whenever I had a problem and I wouldn't make visitor hours. Everyone I talked to was very compassionate. I liked the way they had the discharge instructions in front of me as they went over them line for line. They made sure I understood so that I was comfortable. The demonstrated the shot as well and let me try it with no stress added. I also liked the way they did the timing of payment so that I wasn't holding my dog and trying to pay at the same time. They had a great set routine. The vet told me they my pet extra hugs when I couldn't visit and told me how much they loved her. The one thing that stood out to me was how they treated the WHOLE family and not just our pet. They were careful to follow well set protocols to deal with our concerns. Making us feel as if we were at a people hospital. The love and caring stand out a lot. I recommend them to everyone I know. Everyone here is just awesome!
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