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Businiess name:
Round Rock Honda
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Review by:
citysearch c.
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Review content:
November 2012\r
\r
Due to a paint recall, I took my vehicle in for repairs. (The paint had faded off several areas of the car.) \r
It took a few attempts to get through to someone, but when I did, I was told the work would take two weeks. I dropped my car off right when the office opened on November 7th. \r
I attempted to follow up with Donnie about a week later to confirm if everything was still on schedule. After several calls and endless transfers, I was told that Donnie was unavailable, and due to the Thanksgiving holiday, my car wouldn't be ready until Wednesday, November 28th. Seems understandable, so I wasn't upset. \r
On the morning of the 28th, I called to confirm my car was ready for pick up. I had to call five different times, kept being transferred, and left voice mail messages with three different people, including a manager. I did not receive a call back from anyone. \r
I called back again today, the 29th, still trying to confirm the status of my vehicle, only to be told that the manager and Donnie were both on lunch and I could leave another voice mail message or try calling later. When I did call back, Donnie was unavailable to take my call (are we sensing a trend?) so I was transferred to Yolanda. She proceeded to tell me she had a note stating that I had received a callback on Wednesday to let me know my car would not be available until Friday. After letting her know I never received said phone call, she was incredibly rude and insisted that I had received a call back.\r
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I understand that a process like repainting a vehicle takes time, but my complaint is for the lack of customer service that has been provided. Judging by other reviews I've read, the only good notes are from customers who purchased a vehicle. I'm sure the whole Honda crew is extremely courteous when trying to get your money! \r
Not once have I received a returned phone call from this establishment. If you do take your vehicle in to this poor excuse for a business, do not expect to be kept in the loop at all or receive a shred of basic common courtesy. To say that I am disgusted by the horrible customer service being provided is an understatement and I will never be bringing my business here again. I hope any of you reading this are able to find a more professional dealership!
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