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Review content:
I purchases a used car (pre-owned..whatever) here in early August. The sale and everything that took place that day was extremely smooth, and I was in and out in a few hours. No complaints about the car or the day of purchase. However…After being told that I would receive a phone call when my plates arrived, I took my car home and patiently waited for the phone call. About a week before my temporary plates were going to expire, I called to see if my plates were in. “Yeah, they’re here” I was told over the phone. “Great, can you mail them to me?” I asked. I live in far south Austin – practically Buda. Running up to Round Rock to get plates just didn’t fit into my schedule – OH, and I was preparing to travel for work, and I wouldn’t be back in town until after the temporary plates had expired. “We only mail them out if you live out of town” the receptionist with an attitude said. “Well, I live in south Austin, and it’s at least a 40 minute drive to get to you.” I replied. She said “Well, you have to live, like, 50 miles away for us to mail them.” Oh no she didn’t. So, I don’t live far enough away to get them mailed??\r
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I contacted a friend of mine who works in a completely different division of this auto group, and asked her for help. She didn’t understand why I was being treated so rudely, so she decided to find out what’s going on. After talking to a few people, she was able to get them to agree to mail the plates. A manager had to sign off on it, and he was out for a few days, but he would be back in time to sign off of the plates and get them to me before I left. Great! A few days pass, and I get a call from my friend. Turns out the manager didn’t want to sign off on the plates because, in his opinion, “We’re mailing these right down the street!” (Because, you know, south Austin and Round Rock are SO CLOSE!) After going back and forth with the salesman that I worked with, my friend ended up picking up the plates and mailing them to me. I contacted the salesman that I worked with and expressed my frustration (over voicemail), and a week later, I have yet to get a call back. Apparently he called me once during this whole fiasco, but he called my home number, and after leaving him my cell number, I never heard from him again.\r
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Would I go here to purchase another car? Probably not. I’ll give them 2 stars because the day of purchase was very smooth and quick, but the craptacular customer service I’ve received over the last two weeks makes me want to tell everyone about the horrible experience I’ve had. The fact that they don’t want to please one customer by mailing out license plates (at a very small cost, nonetheless) tells me a lot about this company – and it’s not good.\r
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