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Businiess name:
Revel
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Review by:
citysearch c.
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Review content:
I hosted my daughter's bridal shower in 4/7/13 with 32 guests at The Revel. They assigned only 1 waitress to our party.When we arrived, the setup was so tight that 5 guests had to remain standing. It took them about 25 minutes to set up an extra table. Our contract included unlimited White Sangria and it was never served. The party was from noon to 3 pm. We were promised food will be served within the first hour so that games could be played and gifts can be opened after that. The food was served 2 hours and 35 minutes late. The food came out for three to four guests at a time so our party could not eat together. Some guests were leaving at the end of the party and others still did not get their food. A few guests had to leave by the time their food arrived and didn't even get to eat.\r
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When the cake came out, the waitress did not bring cake plates. It took a long time and many requests to get the plates so we can have cake. Many guests wanted coffee but it was never served and we asked many times. I got up and walked towards the kitchen to get my own coffee.\r
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Same night of event, I emailed Manager Michael Georgoulakos advising him of the above and & I asked to be compensated. He never replied. I followed up with many phone calls. On April 8th I spoke to Manager Lourdes Bejasa & left a message with her for Michael to call. She asked what went wrong & I told her.I asked her the name of the owner, She said Paola Secondo. I asked her to have him call me back. When nobody called back, I called again on April 10th & left message with Manager Tom. I called again on April 11th and spoke to Lourdes again, this time she was rude and hung up on me. On April 12th, I called 3 times, a waiter answered & kept saying Michael was too busy to come to the phone. On my 4th attempt, Michael finally came to the phone. He offered to comp me with a free dinner for two. I asked to be credited for partial charge.and he laughed at me. He said he'll speak to the owner and get back to me but he never did.\r
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Does the owner Paola Secondo know his managers are LAUGHING at their customers?\r
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Our party was a DISASTER and nobody from the Revel wants to recognize that fact.\r
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