|
Review content:
So disappointing!\r
\r
I needed some work done on my riding lawn mower. I received a coupon in the mail from Superior for free pick up and delivery....perfect! I sent in an inquiry on their website, and the owner, Mike, responded saying his shop would call me the next morning. Great! 3 days later, no call. Red flag. I finally called myself, and the shop said they could pick it up Monday, and that it would be about a 10 day to 2 week turnaround. No Problem! Monday, not picked up. They finally picked up on Tuesday, 4/9/13. I called 2 weeks later, and they said that there were still 20-30 mowers ahead of mine, and they do them first come. I was not happy, and emailed the owner, Mike. He said that he would move it to the front of the pack. A week later, STILL not close to getting to mine. I emailed Mike again, received more excuses (""spring is our busiest time"" etc.), but he said that they would discount my service. I called Saturday 5/4, and was told ""I think its done, but I don't know where the paperwork is"". Huh? I again emailed Mike, and he said that I must have misheard the shop, and that it was done. I called the shop on Monday, 5/6, and they said ""its on the lift now....there is nothing wrong with the electrical, but it needs a new battery, cost is $60"". I had them sharpen the blades, $20. Tuesday when it was delivered, cost was $246!!!!!! What could I do but pay?\r
\r
Poor service, poor estimates, TOTAL bait and switch with the cost of the repairs, and they had it a month instead of 10 days to 2 weeks! \r
\r
DON'T GO TO SUPERIOR. They don't know how to take care of their customers.\r
|