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Businiess name:
Inside-Out Home Furnishings
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Review by:
citysearch c.
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Review content:
HORRIBLE CUSTOMER SERVICE from the owners of this store!!! This is the WORST buying experience I have ever had. I wish that I had read the reviews of this store before I bought furniture from them. I wanted a particular brand of patio chairs, and this was the only store in the area that carried the brand. Being new to the area, I called first to get directions. One of the two owners answered, and she was rude on the phone. I should have listened to my intuition and not driven over. But, I made the mistake of going to the store and ordering 2 patio chairs. I was told that they would be available in 6 to 8 weeks. I called after 7 weeks and was told that the material was on backorder. I asked why they didn’t tell me that the material was on backorder earlier so that I could have selected a different fabric, and the owner gruffly said “it’s common for custom furniture to take longer than expected”. Then, the owner said that she originally told me the chairs would take up to 10 weeks to arrive - which was not at all a truthful statement. My “friend with a truck” was not going to be able to pick the chairs up for me since they were going to arrive weeks later than promised, so I had to ask the owners to deliver them to me. There is a $50 delivery charge, and they would only deliver them if I sent a check to them prior to the delivery. They would not accept my credit card because they said “I changed my mind once about delivery already” - not taking into account that the lateness of the chairs arrival impacted my ability to get them myself. I told the owners of my dissatisfaction with their “customer service”, and they said that 99% of their customers loved them, and that I was the one being difficult…INCREDIBLE! If I had it all to do over again, I would never step foot into this store.
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