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Businiess name:
Appliance Solutions By Brock's
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Review by:
citysearch c.
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Review content:
Another scathing review follows- I just wish I would have looked at this website before calling Appliance Solutions last December. John came out to fix our refrigerator and two mini's- unfortunately he could not complete the repairs because he did not have the parts needed. He said he would order and get back to us shortly. Two months passed before we started calling. Each time we called, we were told that the parts would be in shortly and they would call- they never did and we continued to call with the same response for the next two months. Finally we were told that they were in and that a repairman would be out the next day- didn't show up but finally after another no show, he came and fixed the refrigerators. It only took four months! We noticed on the bill that the labor rate charged was $100 per hour (I'd like that hourly rate) and that he had double charged us for condensers. Now we started the phone calls again- they looked at bill and admitted that we had been double charged and that they would send out a check to us immediately- predictably this went on for five weeks before we got the check. You'll never guess how this story ends- the check bounced!!
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