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Businiess name:
ANDY On Call
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Review by:
citysearch c.
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Review content:
This was the 3rd job Andy on Call has done and the quality of the work was just as outstanding as the prior jobs. Brian did a great job building new railings on my deck.
However, unfortunately, there was an unpleasant billing surprise when Brian learned I was using some coupons/discounts. Suddenly after I mentioned the coupons, I now had to pay a $15 "delivery fee" for the materials, even though he knew from the beginning that he was bringing the materials to the job site, but did not include any fee in the original quote. I'm hoping that was a coincidental oversight. I used $15 of the $20 cash gratuity I usually give workmen to cover the new charge, so I guess I "saved" $5. (Of course, had he included the fee in the quote to begin with, rather than after the job was done, he would have gotten both!)
This won't stop me from using Andy on Call in the future - they do fantastic work! But - I will be sure to grill the person quoting the next job about ALL charges!
RESPONSE FROM ANDY ONCALL MARIETTA:
We regret the delay in presenting you the portion for Pick up & Delivery.
We do not mark up materials (we are not in the material business). However, on occasion, we do add this small charge for obvious reasons.
I would like to thank you for bringing this to our attention. This should have been discussed with you, before the job was started.
We have since changed the procedure we use to provide our Free On-Site Quotes so this will not happen again.
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