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Businiess name:
B&B Air Conditioning & Heating Service
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Review by:
citysearch c.
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Review content:
I called your company on 23 January 2012 to come out and to inspect and do required contract maintenance on our compressor unit due to it freezing up. After your tech did the inspection, he said that he found that defrost board was bad as well as the sensor [by the way, one of your techs came by then on 8/15/11 and said that the board was bad then too, truck 704, then they came back again [same day] and said the system was okay except system was low on R22 and they added 2lbs and charged us $97.94]. We declined the replacement of this piece of equipment (1) because the price of $593.54 seemed extremely high and (2) I wanted a second, unbiased opinion. Needless to say, we were quite frustrated when the second inspection revealed that nothing was found to be wrong with the equipment that your tech indicated. His finding was that he needed to only replace the defrost sensor and that there was NOTHING WRONG WITH THE BOARD as your tech indicated [and by the way, it did not cost us $593.54.
RESPONSE FROM B & B AC & Heating Services:
Ms. Braxton called in and reported her heat pump was frozen. Upon arrival the unit was indeed frozen. Our technician diagnosed the problem as a defective defrost board and defrost sensor. Ms. Braxton had another company out whom diagnosed a bad defrost sensor and had them replace the sensor. When we became aware of this, we offered to have management return to the jobsite at no cost or obligation and confirm the defrost board is/was functioning properly, Ms. Braxton refused. We returned Ms. Braxtons money at her request.
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