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Businiess name:
Chem-Dry of Wake County
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Review by:
citysearch c.
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Review content:
My review does not have to do with the quality of their work. Mine is about their business practices. Received a call from one of their customers inquiring about may services. (I'm an electrical contractor.) Their customer explained to me her problem and asked me to call Jeremy at Chem-Dry of Wake County as he would be responsible for the repair. I called Mr. Dillon and discussed the matter with him. He said he did not think his company caused the problem (a loss of power in the office, hall bath and hall) but the customer said power was working before Chem-Dry plugged their equipment into the circuit and was not working when they left. Mr. dillon said he did not know how his equipment had caused the problem and the customer called 2 days after Chem-Dry had completed the job. I explained to Mr. Dillon that I would be looking at him for payment since he was the one authorizing me to make the repair. The bill turned out to be $120.00, much less than my over the phone estimate. Long story cut short, I told Mr. Dillon that unless there was something definite like a blown breaker I probably would not be able to tell if his machine caused the problem or not. Mr. Dillon said to go ahead and take care of the problem and treat him the best I could because he thought it would be the only way to satisfy the customer. Took him at his word and once I fixed the problem I called him and told him I could not tell whether his machine caused to problem or not. Mr. Dillon then told me to collect the money from his customer because it was not his problem and he was not going to pay the bill. Well as I explained to Mr. Dillon, he was my customer not the homeowner. \r
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This company does not keep their word and from reading reviews across the web, it seems this is the rule and not the exception. Before calling this company I highly recommend one Googles Chem-Dry of Wake County and read the reviews. I found more negative than positive.
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