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Businiess name:
Mantych Electric INC
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Review by:
citysearch c.
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Review content:
Response by Mantych Electric Inc to Jeremiah Dillon (aka Jeremiah D) of Chem-Dry of Wake County. \r
\r
Mr. Dillon was contacted by Mantych Electric Inc at the request of one of his customers to restore power in their home. Seems Chem-Dry’s technician plugged in a piece of equipment which de-energized the circuit and Mr. Dillon troubleshot the problem as a defective AFCI breaker and requested a quote based on his assessment. Gave him a phone quote of $145.00 to replace the breaker if needed. Mantych Electric Inc agreed to ‘restore’ power to the circuit for a not to exceed price of $145.00. Turned out the AFCI breaker was not the problem and did not even control the de-energized receptacles and lights. Mantych Electric Inc restored the power to the circuit, that was energized before Chem-Dry of Wake County of plugged in their equipment and de-energized after the equipments use, and billed them $120.00 if paid with-in 10 days and $135.00 if not. Both were below the expected expenditure of $145.00. Upon receipt of Mantych Electric Inc’s Invoice, Amy Dillon called and said Chem-Dry of Wake County was not going to pay the invoice because they did not think they caused the problem. (Honestly I could not determine if their equipment cause the problem or not, all I know for sure is the circuit was working before their equipment was plugged in and not working after and Chem-Dry of Wake County authorized the restoration of power for $145.00) When I told her I was looking at Chem-Dry for payment she started talking, complaining, saying there was no way it was their fault and on and on and on. I could not get a word in edge wise and in a stern but civil tongue told her “if you would shut up a minute so I could talk maybe we can resolve this matter” to which she hung up the phone. I never used indecent or threatening language (really never got the chance). Have tried to contact Chem-Dry of Wake County several times to resolve this matter but only response from them have been some very non-business like emails. I cannot speak of the quality of their work as I do not have firsthand experience but can speak of their integrity, and it is lacking. The Chem-Dry product may be very good but this franchisee is giving them a bad reputation as is evidenced by the many bad reviews on the web (check’em out). My advice is use Chem-Dry but not Chem-Dry of Wake County. There are several more franchisees local to the area with much better reputations.\r
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